HOW TO PLAY & FAQ

Welcome to the Hreb Tactical Support Center. Here you will find everything you need to know about joining tournaments, recording your gameplay, and claiming your winnings.

PART 1: MISSION PROTOCOL (HOW TO JOIN)

STEP 1: ACQUIRE A GAME PASS

To enter a tournament, you must purchase a Game Pass from the [Tournament Lobby].

Select your mode (Solo or Squad).
If playing Squad, you must provide the User IDs of your teammates.
Important: Ensure you select the correct Strategic Map (e.g., Erangel, Sanhok) you wish to deploy to.

STEP 2: LOBBY CHECK-IN

Once your payment is confirmed, you will receive a Game Pass Code (e.g., GP-X9Y2Z) on your “Battle Ticket” page.

Time: Room ID and Password details are released exactly 15 minutes before the scheduled start time (e.g., 19:45 for a 20:00 match).
Access: Go to your My Account > Battle Ticket to view the room credentials.

STEP 3: DEPLOY & RECORD (MANDATORY)

⚠️ CRITICAL RULE: You MUST screen record your gameplay.

If you survive to the Top 5, you must start recording.
We require the final 5 minutes of gameplay footage unedited.
No Video = No Prize. Even if you win, if you cannot prove it with video, your payout will be denied.

STEP 4: SUBMIT RESULTS

If you achieve a Victory (Top 1):

Take a screenshot of the final scoreboard.
Go to the “Submit Result” tab in your dashboard within 1 hour of the match ending.
Upload your screenshot and provide a link to your video evidence (Google Drive, YouTube Unlisted, etc.).

PART 2: FREQUENTLY ASKED QUESTIONS (FAQ)

💰 WALLET & PAYMENTS

Q: Why can’t I withdraw my deposit?

A: To prevent money laundering, your wallet has two balances:

Playable Balance: Money you deposited. This is for entering tournaments only.
Winnings Balance: Money you won. Only this balance can be withdrawn.

Q: How long do withdrawals take?

A: Payouts take 72 hours (3 business days). We use this time to review game logs and anti-cheat data to ensure the match was fair.

Q: What is the minimum withdrawal?

A: The minimum withdrawal amount is 100 DH.

🚫 BANS & FAIR PLAY

Q: I got disconnected/lagged out. Can I get a refund?

A: No. As per our Terms of Service, your internet connection is your responsibility. Refunds are not given for lag, crashes, or disconnection once the match has started.

Q: I saw a cheater! What do I do?

A: Use the in-game report function immediately. Then, send us your video evidence via the [Support Page]. If we verify they were cheating, they will be banned, and their prize money may be redistributed.

Q: Can I play on two accounts?

A: No. Multi-accounting is strictly prohibited. If we detect you playing on multiple accounts to manipulate the leaderboard, all your accounts will be frozen.

📱 TECHNICAL SUPPORT

Q: My “Battle Ticket” says “Registry Offline”.

A: This means your teammate ID was not verified yet. Please refresh the page. If it persists, contact support with your Order # and teammate IDs.

Q: I didn’t receive my Room ID.

A: Ensure you are checking the Battle Ticket page 15 minutes before start time. If the time has passed and it is still blank, contact Live Support immediately.

STILL NEED BACKUP?

If you have a dispute or payment issue that isn’t answered here, contact our Command Center:

📧 Email: contact@hreb.com

💬 Live Chat: Available 10:00 – 22:00 (GMT+1)